Rhys and Rae’s Creations

Shop Policy

Shipping :

* All items are “Ready To Ship” and will ship within 3 days of purchase date. “Made To Order” items can take 2 weeks to deliver depending on my production time. I strive to have custom orders ready to deliver within 1-2 days. 
* Items will be shipped via USPS Priority Mail from the United States.
 

I’m not responsible for lost or stolen packages. I provide tracking information with all packages and once it is deemed 'Delivered', it is out of my hands.

Shipment within US : All Shipments will have tracking details. The tracking number will be emailed upon shipment. 

International shipping or Shipping outside US: - By regular United States mail, the postal service normally takes 2 to 4 weeks. The tracking details will only show the last scan within US. Additional tracking details are not available. If you would prefer tracking all the way, then we would need to use express mail or a service like Fed Ex where the shipping cost is much higher. If you would prefer this option please do contact me before purchase. The buyer is responsible for any fees or charges incurred with the destination country's customs.

Refunds or Exchange :

Due to the delicate nature of my creations, I do not accept returns for change of mind or for purchases of incorrect sizing. Items that are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.

If I’m  unable to deliver the items, a full refund will be issued.

If you are unsatisfied with your purchase for whatever reason send me a message letting me know why. Please email me at rhysandraesprops@gmail.com . This greatly helps me make better products! 

If the item arrives damaged from shipping, I will be glad to replace the damaged merchandise up to 7 days after the shipment was received.